Refund & Exchange Policy
Effective 11 October 2026 · Malaysia orders · UNIQSCLOTH CLOTHING STORE (M) SDN BHD
Refunds are available for defective items or items sent incorrectly. If the size you ordered does not fit, you may request a size exchange. Please submit your request within 14 calendar days of receiving your order.
1. Defective or incorrect items
If your item arrives with a manufacturing defect, or you receive an item, colour, design or size different from your order, submit a request describing the issue. Keep the item, packaging and any evidence available. We may request clear photos and proof of purchase to assess your request.
After the issue is confirmed, we will arrange a refund for the affected item. A replacement may be arranged instead if you prefer and stock is available. Return instructions, the refund amount and delivery arrangements will be confirmed with you before you send anything back.
2. Size exchanges
If you received the size you ordered but it does not fit, you may request an exchange for another available size of the same item within 14 days of delivery. Size exchanges depend on stock availability.
For a size exchange, the item must be unworn, unwashed, unaltered and in its original condition, with original tags and packaging where supplied. Briefly trying on an item to check fit is acceptable if it remains clean and undamaged.
Size preference alone does not qualify for a refund under this voluntary policy. If your requested size is unavailable, we will contact you to discuss the available options before arranging a return.
3. What this policy does not cover
We do not offer change-of-mind refunds. Damage caused after delivery by misuse, washing contrary to the care instructions, alteration or accidental damage is not treated as a manufacturing defect. These conditions do not remove your rights for goods that were faulty or supplied incorrectly.
4. How to request a refund or exchange
- Open the request form below.
- Enter your full ORU order number and the email address used for the order.
- Select the reason and identify the affected item, colour, size and quantity. For an exchange, include your preferred replacement size.
- Submit the request. We will contact you using the email address on your order to review the issue and explain the next steps.
Please do not send items back before receiving return instructions. Keep your proof of delivery and return tracking receipt. Return delivery arrangements and any applicable charges will be explained and agreed with you before dispatch.
5. Refund processing
Submitting a request does not automatically approve or issue a refund. If a return is required, we will assess the returned item before confirming the refund. Approved refunds will be returned through the original payment method where supported. We will confirm the amount, method and expected processing time when the refund is approved; your bank or payment provider may require additional time to show the credit.
6. Your consumer rights
This policy is subject to applicable Malaysian consumer law and does not exclude or limit any statutory rights or remedies. The 14-day request period and size-exchange conditions do not override those rights.